High-end Tech Support

Being into IT sector for more than 10 years, we understand how a robust and round the clock tech support is necessary for your elevated user experience with us.

Mewar Education Pvt. Ltd., is a trusted IT solution provider company that is not only measured on the scale of their technical prowess but on the subjectivity of the post development support system. Believing in maintaining a long term relation with our every client, we not only make sure that your software are running in their finest condition but also that they share a perfect synergy with the modern industrial trends.

Owing to a dedicated tech support team, we help you to get by any problems with our provided software systems, applications, websites, and others. Stopping not at that, we are a government approved liaison company; we provide absolute support to the Kiosk center/camps etc to help you always stay connected.

Excelling in various aspects of technical support, we stand unprecedented in terms of not only development, liaison but also in making your experience with us nearest to perfect.

Our Technical Support includes

Standard Support

Includes extended support for one year of the purchase of software product, the services is renewable and maintenance of the products, up-gradation, patches are done according to the agreed terms.

Covers

–      New Software releases, Service Packs, and patches.
–      Live remote support
–      Unlimited telephone support

Response Time:

– Critical 6 Business Hours
– High 8 Business Hours
– Medium 2 Business Days
– Low 2 Business Days

Extended Support

Extended support gives you a layer of extra support and help then the standard support package. Within this you are able to leverage an additional site visit and can request more engaging technical discussions.

The service also includes one visit per quarter on the request for the support for the installation and technical issues.

 

Installation Support

 Installation Support offers you extended services that come with the installation of the product purchased by you. We give you extensive technical support, with identification of your workstations, servers all you need to do is to take a remote access to our technical support. Rest, we make sure you get the fastest tech assistance.

 

 Premium Support

Get the convenience and prioritization your enterprise needs. We help you by providing a personalized technical support and staff dedicatedly focused on providing you premium technical support services.

Our premium support program includes, development, implementation, supporting complex deployment needs, critically managing GIS and much more. Our premium support is a promise of a lasting relationship.

Covers

–      Technical Account Manager
–      Prioritized Incident management
–      365 day Support Availability

Exclusive Support Features:

– All the standard Support Features
  • New Software Releases
  • Patches and service packs
  • Unlimited Telephone Support
  • Online Support
– Added Premium Features
  • Priority Support and Routing
  • Local Business Hours Availability
  • Assigned Technical Account Manager
  • 365 Days support Availability

Why we say we have an excellent Tech Support!

 

The inner drive to serve you better is our true nature.

– Value

We have an in-tied value to support your organization, we care and that reflects in our extensive support to help you grow. From development to implementation to installation everything is backed up with a trustful support system.

– Quality

Your business not only needs quality but it deserved every inch of it. We provide you no half-hearted solutions but a dependable and professional support powered by our efficiency to manage any technical problem with an unbeatable solutions.

-Assurance

Reach out to us and rest assured. We only need to get a hint that you are facing some problem. We help you by using our every bit of knowledge to resolve your query. From expert engineers, experience coordinators we have a full-fleet at your service.